Terms and Conditions

Nexway Inc. operates the Razer Game Store.

These General Business Terms (GBT) govern the contractual relationship between Nexway and the Customer (defined below).

By ordering products from the Razer Game Store (“Products”) the Customer confirms to have duly noted, accepted and agreed to the General Business Terms.

The parties to the General Business Terms are:

  • Customer ("Customer", "you"): any person who orders products from the Razer Game Store.
  • Nexway Inc., a Delaware company with offices located at 236, 8th street – San Francisco, CA 94103, Suite C. – USA ("Nexway", "us" "we")

For the purposes of these General Business Terms, references to “Razer” shall mean Razer Inc. and its corporate affiliates.

The Customer's Product order is a binding offer to Nexway to purchase such Products contained in the order. A confirmation message will be displayed and a confirmation email will be sent to the Customer as soon as an order is placed. Such automatic confirmation shall not constitute an acceptance by Nexway of the Customer's order. Nexway's acceptance of the Customer's order shall occur and a contract shall come into existence only when Nexway makes the Products available to the Customer via download.

Please check the automatic order confirmation for errors and inform us promptly of any discrepancies. You guarantee that the data you provided during registration is true, accurate, up-to-date and complete.

Orders will only be accepted from Customers who are 18 years of age or older.

Type of service and limitations

Products are delivered to the Customer via download.

You will receive an order confirmation by email.

When you have ordered a downloadable Product, you will obtain access to the Product download, which is valid for 21 days from the purchase date. Once this delay has elapsed, access to the Product download will no longer be available.

Conditions to use the download service (“Service”)

Customer must comply with the system requirements specified on the Razer Products sheet. The Customer's computer needs to be connected to the Internet via a broadband connection (e.g. DSL).

Product License

Under these General Business Terms, the limited and non-exclusive right to use one (1) copy of each Product delivered to the Customer by Nexway on a computer or laptop is granted to the Customer. Under these General Business Terms, the Customer is not permitted to copy, reproduce, modify, or decompile any software in any Product, to extract its source code, create any item derived from it or remove any indication of the name or developer of the software from it. The Customer is exclusively permitted to use the Product for his own personal use and may not pass it on, sell, transfer or lend the same to any third party.


By purchasing a subscription-based Product you agree that your subscription may automatically be renewed for the same period (1 month or 1 year) and at the same price (plus applicable taxes) as your initial purchase. Renewals will occur on your purchase anniversary dates on a monthly or yearly basis (depending on your initial purchase plan). This principle applies by default, except for special promotions during the initial purchase, for which renewal price or renewal period may change. Any such changes will be clearly advertised during your initial purchase.

You will be billed using the payment information you provided for your initial purchase, until you cancel your subscription in « My Account » section.

If you have purchased a yearly subscription-based Product, you will receive at least one email to remind you of each upcoming renewal before Nexway renews your subscription. You must ensure that Nexway has a current email address on file in order to send you emails, and that the “nexway.com” domain is not blocked by your spam filtering software.

Until you cancel your subscription, you expressly authorize and permit Nexway to bill each subscription renewal fee through your selected payment method.

Customer's duties and obligations

Type of use
Customers are authorized to make use of the Service for his sole personal use. Using the Service without Nexway’s express written permission for professional, commercial or promotional purposes is strictly prohibited. Nexway and Razer shall not be held responsible in any way if the Service is used in a way which does not conform to these General Business Terms.
Personal data / User account
The Customer is solely responsible for the use of his membership data (LOGIN, password) and is liable for the data transferred with his LOGIN and password.
The Customer shall not share or divulge his LOGIN or password to any other person.
In the event of membership data being passed on or used in contravention of these General Business Terms (e.g. simultaneous access to the Service by two different PCs with the same LOGIN and password), Nexway reserves the right to suspend the Customer’s access to the Service without liability for an initial period of one (1) month. Nexway may continue the suspension of the account until a full investigation has been carried out. After this investigation Nexway will at its discretion determine a reasonable way of proceeding further.
In the event of repeated infringement of the General Business Terms, Nexway reserves the right to terminate access to the Service and its contract with the Customer, in which case Nexway and Razer shall have no liability to the Customer.
If access data (LOGIN or password) are lost or stolen, the Customer shall inform the Customer Support promptly through this contact form.
Damage to reputation and manipulation
The Customer agrees not to perform any act which is likely to damage the reputation of or cause any loss or nuisance to Razer, Nexway and/or any other party associated with Nexway.


All software, games, information, names, trade names, product brands, inventions and in general all business content used in the Products or in the Razer Game Store shall at all times remain the exclusive property of their respective owners. These owners include, without limitation, the software or games developers, music publishers and all associated copyright owners. All programs and related software, games and music are subject to licenses granted by their owners and are not owned by Nexway or Razer. Under the terms of such licenses, Customers are not permitted to copy, photocopy, reproduce or translate the Products, extract their source code, modify, dismantle or decompile them or create related products inspired by the licensed programs, games, services or functions. No name or identification belonging to the owner may be removed without the owner’s prior written permission.

In addition to the right of use for private and non-commercial purposes, Customers are not permitted to do the following:

  • Sell, lend, pass on or transfer copies of the Products.
  • Use Products or any element of them on public platforms (in particular internet cafes and video amusement arcades).
  • Host or offer to third parties music, programs, games, services or multiplayer functions for any online or offline usage without Nexway’s prior written permission.

The Customer confirms that they have understood the restrictions set out above and that they will comply with such restrictions. Disregarding these guidelines may lead to the suspension or termination of the Customer's account. The Customer understands that neither Nexway nor Razer shall be liable for any infringement by a Customer of the restrictions set out above.

Anyone illegally duplicating, disseminating or publicly reproducing Products or assisting in doing so may be liable to criminal proceedings. Illegal duplication of Products may be punishable by imprisonment and/or a fine. Illegally copied data supports may be confiscated and destroyed. Nexway further expressly reserves the right on behalf of itself and the copyright owners to pursue claims for damages under civil law.

Prices and delivery charge

The prices for Products shall be as listed in the respective current price schedules or online advertisements contained in the Razer Game Store. Payment must be made before the Customer may download a Product.

Technical details in respect of online payment transactions:

  • SSL (Secure Sockets Layer) encryption technology encodes the information during transfer.
  • The existing encryption functions of the internet browser will be used.
  • Nexway does not have access to private Customer data including bank account or credit history.
  • To prevent misuse and fraud, Nexway stores the Customer's address and the transaction time and date.
  • Any attempted fraud or deception, regardless of scope, will immediately lead to further action, as part of which all related transaction data might be forwarded to the authorities.
  • After a successful transaction, the purchased Product is made available to the Customer via download. If the transaction is not successfully completed, Nexway reserves the right to block the user account until the cause has been determined.

Liability for defects

Nexway warrants that all Products sold are subject to the General Business Terms. Products have been tested and will function within the parameters for which they were created and as described on the Razer Game Store. However, Nexway does not guarantee that the Products meet the expectations of the Customer nor that the Products will run without defects under all circumstances. Neither does Nexway provide any guarantee of specific functions and results of the Products. The same applies to the correctness or completeness of any documentation enclosed within the Products.

Should any Product be defective on delivery, making the intended use impossible, Nexway will either replace the Product or refund the purchase price to the Customer at its sole discretion within the statutory period from the date of purchase. This only applies to Products which are obtained directly from the Razer Game Store. Nexway makes no warranty or guarantee in relation to any Product downloaded by the Customer from a source other than the Razer Game Store. The Customer needs to send full details of the defective Product and the nature of the defect to Nexway's Customer Care service by using this contact form. Nexway accepts no further liability for direct or indirect damage occurring due to the use of any Product, provided that this damage is not the result of Nexway's willful intent or severe negligence and provided that such liability may legally be excluded. Nexway is under no circumstances liable for unforeseeable damage or indirect or consequential loss of any kind.

Nexway accepts no liability for damage occurring due to incorrect handling, in particular failure to observe any operating instructions, faulty commissioning, faulty handling or unsuitable accessories.

If in the sole opinion of Nexway it is economically unreasonable for Nexway to remedy a defect, a replacement Product will be supplied or a refund issued.

Nexway's right to terminate

In the event of any infringement by the Customer of these General Business Terms, Nexway may terminate all contracts and licenses made with or granted to the Customer under these General Business Terms with immediate effect. If any contract or license is terminated, regardless of the grounds, all licenses granted shall be deemed to be terminated forthwith without compensation and the Customer shall immediately cease to use all relevant Products.

Customer's right to cancel

Right of cancellation
Customer shall have the right to cancel any order within a period of 14 working days after the purchase date. If the Customer wishes to cancel an order, the Customer shall contact Customer Support through this contact form, supplying order details and explaining the reason for his request.
The Customer expressly acknowledges that downloadable Products cannot be cancelled.
Moreover purchases made via zGold are non-refundable and therefore the Customer has no right of cancellation on these Products.
Consequences of cancellation
In the event of effective cancellation by the Customer, Nexway shall refund any payment made for the Products under the cancelled order. The Customer's right to use the relevant Product(s) shall terminate immediately upon order cancellation. The Customer must delete or destroy the relevant Product(s) and all copies of the Product(s) from the Customer's computer and any other device or media to which the Customer has copied such Products.

Data protection/cookies

By ordering Products from the Razer Game Store, the Customer consents to Razer’s disclosure of the Customer’s personal data to Nexway for the purposes of processing such order and the provision of customer support.

Nexway uses the Customer's personal data exclusively for the purpose of handling the order. All Customer data will be stored and processed only in compliance with the relevant regulations of the relevant data protection laws.

Customers have the right to review, correct, block and delete their stored data free of charge at any time. Nexway will not share personal data including home address and email address with any third party without the express consent of the Customer, which may be revoked at any time. Nexway's service partners who require the transfer of data for the purposes of handling the order (e.g. the carrier contracted to make delivery and the credit institution contracted to handle payment) are excluded from this provision. In these cases, the scope of data transferred is, however, limited to the necessary minimum. Nexway has implemented technical features and organizational security measures to protect Customer data handled against accidental or deliberate changes, loss or destruction and against access by unauthorized persons.

Credit card information is encoded by 128 Bit SSL (Secure Socket Layer) and transferred to a payment gateway which is directly connected to the credit card processing service. Data is verified online and payment is processed before the Products are delivered (cash in advance).

The Razer Game Store uses cookies to store and retrieve Customer information. Information about the Customer, user names and the national currency selected are stored in the cookies which can then be used when the Customer's returns.

When a Customer registers with Nexway or wishes to place an order, Nexway requires Customer data. Returning Customers may simply log on with his user name and personal password. The data stored in a cookie makes it unnecessary to complete some of the forms and assists in error-free navigation. The cookies will expire after 5 years. Customers may manage the acceptance of cookies by changing the privacy settings in their Internet browser application and block them if they wish.

The Customer may withdraw his consent for Nexway to use, store, transfer, disclose or otherwise process the Customer’s personal data at any time by providing Nexway and Razer with reasonable prior notice through this contact form.

Nexway shall be entitled to disclose any Customer data, transaction data or any other data to any government, regulatory or supervisory authority, stock exchange, court of competent jurisdiction or law enforcement officials (each an “Authority”) where such disclosure is required by any Authority or as Nexway in its sole discretion, believes necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the safety of the public or any person, or to prevent or stop activity Nexway may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

Governing Law and Jurisdiction

These General Business Terms and related policies and agreements shall be governed by and interpreted in accordance with California law. Anyone accessing the Razer Game Store from outside the United States is personally responsible for observing local laws if and to the extent that they are applicable to the Products or the Customer's use of them.

Saving clause

Should any part of these General Business Term be deemed unenforceable by a court competent to deal with disputes under them, the operability of the other parts is not thereby affected. Any part deemed unenforceable shall if possible be deemed amended in so far only as to make it enforceable.

Whole agreement

These General Business Terms are the basis for and contain all the legal agreements between the parties relative to the object of their contract and operate to the exclusion of all other verbal or written agreements.

This clause is not intended to limit Nexway's liability for fraudulent misrepresentation.