FREQUENTLY ASKED QUESTIONS

GENERAL FAQs

Q. Is Razer Game Store legit?

Yes. The Razer Game Store sells only 100% licensed official keys.

We work with game publishers/developers directly to obtain their permissions and the keys that we are selling on this store.

Q. How does it work?

Just follow these simple steps:

  1. Check Out: Pay for your games securely online via credit / debit card, PayPal or Razer Gold.
  2. Receive Key(s): Receive the game key(s) through the order confirmation sent to your registered email address. Remember to check your Spam or Junk folder, just in case.
  3. Activate Game(s): Activate the game key(s) using its corresponding game client. The game will automatically be added on your game client’s library and will be available for download and installation whenever needed.
  4. Play: Start gaming!

Q. Do I need a Razer ID account to make purchases on the Razer Game Store?

Yes. However, if you are experiencing issues in accessing your account, we recommend doing any of the following:

  • Clear your Internet cache
  • Use a different Internet browser in signing in to the Razer Game Store (e.g. Chrome incognito window, Mozilla Firefox, etc.)
  • Access the Razer zVault with a different Internet network

If you have lost access to your Razer ID account, request for a password reset here or contact Razer Support for assistance.

Q. How do I activate my Steam Keys?

  1. Launch the Steam client and log into your Steam account.
  2. Click the Games menu.
  3. Choose Activate a Product on Steam...
  4. Follow the onscreen instructions to complete the process.

For more information, please visit Steam Support.

Q. How do I activate Uplay keys?

  1. Launch the Uplay client and log into your Uplay account.
  2. Click the Activate a key (key) icon at the top right corner of the Uplay window.
  3. Enter your key in the Activation Code field.
  4. Follow the onscreen instructions to complete the process.

For more information, please visit Uplay Support.

Q. How do I get support for issues with the Razer Game Store?

You can send us a ticket through this contact form.

We try to get back to most enquiries within one business day.

Q. I’m unable to find the games that I want to buy.

We are continuously expanding our catalog to get the best game and prices for the Razer Game Store through discussions with various game developers and publishers. Should you have any game recommendations for our store, please let us know here and we'll work to get it on board.

STORE PURCHASE FAQs

Q. Can I earn Razer Silver from my purchases on the Razer Game Store?

Yes. You will earn Razer Silver for every Razer Game Store purchase. Purchases made using Razer Gold earn you even more Razer Silver!

For more information on Razer Gold, Razer Silver and special promotions, please click here.

Q. How does the boosted Razer Silver reward for Razer Exclusives work?

Boosted Razer Silver for Razer Exclusives on Razer Game Store rewards you with more Razer Silver compared to a non-Razer-Exclusive game purchase. At the checkout page, the amount of Razer Silver that you earn will be displayed and is final.

Q. What benefits do I get when I pay with Razer Gold?

When you pay using Razer Gold, you'll enjoy the highest tier of Razer Silver reward - that means you earn more Razer Silver when you pay with Razer Gold than with any other payment method for all games. Do note that all other Razer Silver promotions (e.g. Razer Exclusives) cannot be stacked on top of this.

Q. Why is my billing address required on the Razer Game Store?

Your billing address is required for verification and security purposes to protect you and Razer against fraud. Do ensure that your information is complete and accurate.

Q. I want a refund for my purchase(s).

All purchases made on the Razer Game Store are final and non-refundable. However, if you feel that there is an exceptional issue with your purchase, do not hesitate to contact us so we may review it on a case to case basis.

For all refund requests, do take note of the following:

  1. The decision made on all refunds by Razer after review is final.
  2. Viewing or activating the game key, claiming vouchers which came with purchases or using the Razer Silver reward earned from the purchase to be refunded would make it less likely for your refund request to be accepted.
  3. If a refund is accepted, we will automatically revoke and/or disable the game keys, vouchers, hardware products, Razer Silver and any other related benefits which were made available to you as part of your purchase.
For full details, please read the Razer Game Store’s Official Refund Policy.

Q. My purchase is pending and I have not received my game keys yet.

While most purchases on the Razer Game Store are immediate, there's an extremely small chance that your purchase may require a manual review as a part of our fraud protection process. Such reviews are processed within 15 minutes during our customer support hours:

Mondays to Fridays, 8:00 AM to 2:00 AM (UTC)

If you fail to receive your game key after one business day, please contact our customer support through this contact form.

Q. The game key I purchased does not work.

The Razer Game Store sells a variety of game keys such as Steam and Uplay keys. Steam keys are to be activated in Steam while Uplay keys are to be activated in Uplay. Check the type of key you have purchased and make sure that you are activating it using the correct client.

If you still are facing issues in activating your game, please contact us.

Q. I have yet to receive my pre-ordered game.

We will send you the product key right at the game's release date.

In the meantime, you should have received a confirmation email from us. This indicates that your order has been successfully received and that your game key will be delivered upon the game's release date.

Q. Where can I view the game keys I have previously purchased?

You can view your game keys in your account page. To do so, simply:

  1. Sign in to the Razer Game Store.
  2. Click "MY ACCOUNT" under the "MY ACCOUNT" menu.

You should be able to see all your games and keys under the "My products" tab.